Refund policy

This Privacy Policy explains how TS Menswear (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or communicate with us in any way (collectively referred to as the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our Services.

🔄 Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements. Any updated version will be posted on this page with a revised “Last Updated” date.

📥 Information We Collect

Depending on how you interact with our store, we may collect the following information:

1. Information You Provide Directly

When you place an order, create an account, contact us, or interact with our Services, you may provide:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Account information
  • Order and purchase details
  • Messages or other information you provide when contacting customer support

2. Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Device type
  • Browser type
  • Pages viewed
  • Time spent on our website
  • Referring website
  • Cookies and similar technologies

3. Information from Third Parties

We may receive information from trusted third parties that help us operate our business, including:

  • Payment processors
  • Shipping and delivery partners
  • Shopify and related services
  • Marketing and advertising platforms
  • Analytics and technology providers

🛠 How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Communicate with you about your orders
  • Provide customer support
  • Manage your account
  • Improve our website, products, and services
  • Send promotional communications where permitted
  • Detect and prevent fraud, misuse, or security threats
  • Comply with applicable laws and legal requirements

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, remember preferences, and support certain marketing and advertising activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

🔐 How We Share Your Information

We may share your personal information with trusted service providers when necessary to operate our business, including:

  • Shopify – our e-commerce platform
  • Payment providers – to process payments securely
  • Courier and shipping services – to deliver your orders
  • Marketing and analytics providers – to help us understand and improve our business
  • IT and security providers – to maintain and protect our website and systems

We do not sell your personal information to third parties.

👧 Children's Privacy

Our website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

🌍 International Users

If you access our website from outside Pakistan, please understand that your information may be transferred to, stored in, or processed in countries where data protection laws may differ from those in your country.

🕒 Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete and manage transactions
  • Provide our products and services
  • Maintain business and transaction records
  • Comply with legal and regulatory requirements
  • Resolve disputes
  • Prevent fraud and enforce our policies

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

✅ Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of promotional communications
  • Withdraw consent where applicable
  • Ask questions about how your information is used

To make a privacy-related request, please contact us using the information provided below.

🔒 Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

📞 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

📧 Email: [Your Email]
📱 Phone: [Your Phone Number]
📍 Address: Faisalabad, Pakistan, 38000